Support
We're here to help you light up the sky.
Contact us
Email support@cosmocode.studio — we usually reply within 2 business days. The quickest way is Settings › Contact support in the app: it adds your app version and Player ID for us.
Frequently asked questions
How do I play?
Tap a rocket in the crate. A rocket can only leave if the path in the direction it points is clear, and it then hops onto the leftmost empty tube of the launch pad. The strip under the sky shows which colors the picture needs next — whenever a rocket on the pad matches, it fires automatically. Fill every spot of the picture to win.
The show ends if the launch pad is full and none of the rockets on it match the next color, so plan the order of your taps. Tap a locked tube to open it for the current show: watch a short video, use an Extra Tube booster you own, or get it free with Sky Show Plus. Locked tubes are never sold for coins.
What do the boosters do?
Unjam turns every stuck rocket toward a clear exit. Lighter launches any rocket you pick, even a blocked one. Extra Tube opens one more tube on the launch pad. Boosters unlock as you progress and you can earn more from daily gifts, wins and the shop.
I'm stuck on a show. Is it really solvable?
Yes — every show is verified to have a solution. Try thinking a few colors ahead and keep a tube free for the next color. If the pad fills up, you can watch a short video to continue (free with Sky Show Plus) or restart the show at no cost.
How do I restore Remove Ads or Sky Show Plus on a new device?
Sign in with the same Apple ID you used to buy, open Settings in the app and tap Restore purchases. Coin packs are consumable and can't be restored.
How do I cancel my Sky Show Plus subscription?
Subscriptions are managed by Apple. On your iPhone or iPad open Settings › your name › Subscriptions, choose Sky Show Plus and tap Cancel Subscription. Cancel at least 24 hours before the renewal date to avoid being charged for the next period. You keep Plus until the end of the period you paid for.
How do I get a refund?
Apple handles all payments and refunds. Request one at reportaproblem.apple.com or from your purchase receipt email.
Why do I see ads, and how can I turn them off?
Ads keep Sky Show free. The free version shows an ad on the pause screen and between some shows. The one-time Remove Ads purchase or a Sky Show Plus subscription turns those off. Reward videos are always optional — they only play when you tap to watch one.
How do I change my ad privacy choices?
Where privacy laws require it, the app shows Settings › Privacy choices to review or change your consent. To stop tracking across apps, go to iOS Settings › Privacy & Security › Tracking. See our Privacy Policy for details.
Will I lose my progress if I delete the app?
Progress is saved on your device and included in your iPhone or iPad backups. If you delete the app without a backup, your progress and coins can't be recovered. Purchases of Remove Ads and Plus can always be restored.
Some colors look alike to me.
Turn on Color symbols in Settings. Every rocket and every color in the NEXT strip then shows a shape, so you can play without telling colors apart.
Can I turn off sounds, music, haptics or reminders?
Yes, each has its own switch in Settings (and sound, music and haptics also on the pause screen).
How do I ask you to delete my data?
We don't keep accounts, so there's very little to delete. Email us with the Player ID shown at the bottom of the app's Settings and we'll remove any purchase records linked to it from our providers, as described in the Privacy Policy.
Which devices are supported?
iPhone and iPad running iOS or iPadOS 17 or later. The game runs at up to 120 frames per second on ProMotion displays.